Privacy Policy

Effective Date: October 24, 2024

At A Touch of Help, we are committed to protecting the privacy and confidentiality of our clients, their families, and visitors to our website (https://www.atouchofhelpusa.org/). This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or hospice questionnaire.

• Request information about our in-home care or nursing services.

• Communicate with us via email or phone.

Types of information may include:

• Contact Data: Name, email address, phone number, and mailing address.

• Health Information: Information regarding clinical needs, diagnoses, or recovery status provided through our intake forms.

• Technical Data: IP addresses and browsing behavior via cookies to improve website functionality.

2. How We Use Your Information

We use the information collected to:

• Provide and coordinate professional home health and personal care services.

• Respond to inquiries and provide resources regarding health goals and disease management.

• Improve our website and user experience.

• Comply with legal and regulatory obligations.

3. HIPAA and Health Privacy

As a provider of home health and hospice services, we take the security of "Protected Health Information" (PHI) seriously. We maintain physical, electronic, and procedural safeguards to protect your medical information in accordance with applicable federal and state laws.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Medical Professionals: Your doctors and clinical team to develop and execute your care plan.

• Service Providers: Trusted partners who assist in operating our website or conducting our business, so long as they agree to keep this information confidential.

• Legal Requirements: When required by law or to protect the safety and rights of our clients and staff.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections to any inaccurate information.

• Opt-out of future communications at any time.

7. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

A Touch of Help Website:www.atouchofhelpusa.org